The secret to our award-winning recruitment technology? A truly human customer focused team.

At Oleeo, our award-winning status isn’t just about our AI-Powered technology…it’s about the people behind it. Our customer success team is the vital, human element that keeps customers connected and successful. 

More than a support desk, they’re a true extension of our customers’ teams. They build relationships, share knowledge, and make upskilling FUN (through events, lunches and workshops), ensuring every user feels empowered and supported.

There is no doubt that we rely on technology to streamline our processes, but we know that sometimes, you can only resolve a problem or overcome a challenge by talking to a real-life HUMAN.

Here are five things our customer success team does to ensure our customers are award-winning too:

They are configuration connoisseurs:

They ensure every customer has the skills to configure their ATS platform for maximum impact. They don’t just provide instructions; they work alongside our customers to tailor the Oleeo platform to their unique needs and workflows, unlocking its full potential. 

I thoroughly enjoy working with recruiters from a variety of industries and helping them customise their Applicant Tracking System. It’s truly a pleasure to watch them build a process that is perfectly tailored to their unique needs, making their recruitment efforts more efficient and effective.”

Martyn Oliver, Head of Service Delivery, Oleeo

They are knowledge navigators:

Our team acts as a compass, guiding customers through the ever-evolving landscape of our new tools. They proactively share knowledge on the latest features and integrations, ensuring our customers are always equipped with the best resources to improve their recruitment processes.

“I went from being a police recruiter to a Success Manager at Oleeo, and it’s been incredibly rewarding. I love helping police recruitment teams attract diverse talent and getting to reconnect with former colleagues. Our recent Success Summit was a highlight, as new connections sparked several joint working calls, leading to amazing, creative solutions for police recruitment.”

Ben Hopkins, Customer Success Manager, Oleeo

They are engagement experts:

Learning and upskilling don’t have to be a chore. Our team makes it a collaborative and enjoyable experience. Through interactive sessions, workshops, events, lunches, dinners and engaging resources, they make sure our customers stay informed and excited about using the Oleeo platform.

“Building a strong customer community has been a huge focus for us over the past few years – and the results really speak for themselves. We’ve created spaces where customers don’t just learn from us, but also from each other. Whether it’s speaking on stage at our events, sharing best practices in workshops, connecting over dinner, or even swapping stories on the dance floor at an awards night, we’ve facilitated those moments that bring people together. Engagement is at the heart of what we do, and that face-to-face connection is truly priceless. It’s in those moments that lasting partnerships and true advocacy are born.”

Kelly Freegard, Head of Customer Success, Oleeo

They are proactive problem-solvers:

Our team doesn’t wait for a problem to arise. They are constantly monitoring system performance, anticipating potential issues, and providing solutions before our customers even know they have a problem. This proactive approach ensures a seamless and efficient experience.

“When implementing systems, part of the role and service we provide is making sure the system is not just fit for purpose but makes day to day recruitment easier. For example, when building out one of our most recent implementations there was a requirement for being able to support Linkedin Posting from day 1 of full system use, so during the design phase we ensured the steps were ready so once we went live we were able to contact linkedin to get the relevant steps in place with the provider”

Jacob De-Smith, Senior Implementation Consultant, Oleeo 

They are relationship builders:

At the heart of it all, our team builds genuine relationships. They get to know our customers, understand their goals, and become their trusted partners…and in some cases their friends. This connection allows us to provide truly personalised service that goes far beyond a generic help ticket.

“I love building genuine relationships with my customers, it is one of the most rewarding parts of my job. Getting to know them personally whilst celebrating their wins at awards nights and sharing laughs over dinners or a game of cards at the pub after our success events. Some of my favourite memories are staying on the dance floor until the DJ calls it a night. That connection means we’re not just delivering a service – we’re developing a deeper understanding and creating partnerships that last.”

Kirsty Jackson, Customer Success Manager, Oleeo

So you’re probably wondering who’s behind all this? Meet the team! We’ve put some faces to the names you’ve seen.