Police Scotland: AI Chatbot
Police Scotland is responsible for policing across the whole of Scotland, some 28,168 square miles, covering a third of the United Kingdom’s landmass with a unique range of urban, rural, island and remote communities.
It is the second largest force in the UK with 22,000 officers and staff working together for the people of Scotland.
Industry
Police
Main Challenges
Admin heavy recruiting
Key benefit
Drastic reduction in admin
Police Scotland’s Recruitment Team is Leading the Force in AI Chatbot Innovation!
The Challenge
22,000+ staff members and 1,900+ annual hires
Police Scotland’s recruitment teams were spending a significant amount of time bogged down in answering repetitive candidate questions. This was taking valuable resources away from engaging with potential candidates.
They recognised the need for an additional tool that would free up their recruiters to focus on what truly matters: finding the best talent for Police Scotland.
The Solution
Oleeo’s AI-Powered Conversational Chatbot
Police Scotland recognized Oleeo’s Chatbot as a solution for instant, 24/7 candidate feedback and communication. It efficiently answers questions, significantly reducing administrative time by handling up to 90% of candidate inquiries.
This frees recruiters to concentrate on strategic tasks like relationship building and candidate evaluation. Oleeo also guided Police Scotland through new regulations and eased concerns about integrating AI into recruitment.
The Implementation Process
Police Scotland implemented two Oleeo AI-powered chatbots: one for external candidates and another for internal police officer applicants.
These chatbots offer 24/7 instant and personalized responses, effectively handling repetitive inquiries and freeing up the recruitment team.
- Fast setup – live in just a few weeks.
- Budget-friendly – didn’t need a big investment.
- Immediate impact – it’s handling FAQs, giving 24/7 help, and saving our team time.
“The introduction of AI into our recruitment function has been a really exciting time for us. It’s been very, very easy to adopt and deploy, and we were quite taken aback at how easy it was for us to introduce this into our organization.”
Lorna Allison, E-Recruitment Systems Manager, Police Scotland
The Results
- Time Savings: It’s handling FAQs, giving 24/7 help, and saving our team time
- Streamlined Processes: We can meet the 24/7 support expectations of younger generations
- Enhanced Candidate Experience: By continuously and instantly supporting candidates
- Inclusion & Accessibility: Chatbots provide a judgment-free environment and provide an equitable and inclusive service for all
- Fast Setup: live in just a short few weeks
- Budget-Friendly: We didn’t need a big investment
Lorna Allison, E-Recruitment Systems Manager, Police Scotland
“Because policing is 24/7, it makes sense for us to have technology that supports that 24/7 as well. This gives us that additional leverage to be able to be available for routine inquiries, even for our internal police officers who are working shifts and on duty late and through the night.”
The Future
AI will be changing recruitment for us in the imminent future.
We will focus on using AI to solve our biggest hiring problems, like screening resumes, scheduling interviews, or giving feedback.
It’s also important to remember, AI will be a tool to help us; we’re still the ones who will make the final decisions and hire great people.
“One of the concerns when we were introducing it from a lot of people within the organization, was, ‘How do we make sure that it’s behaving? How do we make sure that it’s actually doing what we want it to do?’ We’re tracking that ourselves, and Oleeo is able to give us a really good data matrix in relation to the type of responses… we really see the true time saving that is quite remarkable.”
Lorna Allison
E-Recruitment Systems Manager, Police Scotland