Transforming Well Pharmacy recruitment

Well Case Study

Helping Well Pharmacy recruitment be seamless.

Challenge: Formerly the Co-operative Pharmacy, Well were acquired by Bestway from the Co-operative Group in October 2014, in a deal worth £620 million. Once completed, as of October 2015, the Co-operative pharmacy brand was officially retired and all 794 Co-operative pharmacies relaunched as ‘Well’. It wanted to change its recruitment processes post-acquisition. It is the third largest pharmacy chain in the UK.


Using Oleeo Technology

The population of the county is 238,306 (Mid Year Census 2016), consists of 99,700 households (Census 2011) and has seven neighbouring local authorities:Bridgend County Borough Council;   Merthyr Tydfil County Borough Council; Caerphilly County Borough Council; Powys County Council; City of Cardiff Council; Vale Of Glamorgan Council and Neath Port Talbot County Borough Council .A total of 75 councillors are elected to represent the people of Rhondda Cynon Taf. It is a Labour held Council and Councillor Andrew Morgan is the leader – as of January 2021. The Cabinet is made up of the Leader, Deputy Leader, and 7 Cabinet Members. All have specific responsibilities over an area of the Council’s activities such as education, transport or social services. Cllr Morgans is the Mayor of Rhondda Cynon Taf and Chris Bradshaw is the Council’s Chief Executive.  The headquarters are based in Clydach Vale.

What led to the need for a new system?

Rhondda Cynon Taf Council wanted a solution that would handle large volumes of applications from interested applicants and help it manage its entire recruitment process, making it as easy and straightforward as possible, whilst allowing candidates to demonstrate skills and expertise.

The council needed an e-recruitment system tailored to the needs of public sector recruiters with functionality including vacancy authorisation processes, online selection panels, anonymous candidate lists, guaranteed interview scheme management, integrated online referencing and calendar integration.

What did Oleeo deliver?

In 2013, Oleeo deployed its Oleeo Public Sector solution to help the council meet its objectives and be able to take advantage of a comprehensive reporting suite designed for government-based organisations.

Oleeo (formerly WCN) wrote the UK Government’s Guide to Best Practice in e-recruitment and is the leading supplier of public sector e-recruitment systems to both central and local government organisations. Our technology is compliant to civil service recruiting principles helping ensure better quality of candidates, streamlined and accelerated processes and first-line support.z


 The benefits are starting to be felt across the organisation, with improvements in several areas including:

Achieving a greater level of ‘buy-in’ from recruiters, refining processes and procedures

Establishing a more robust and configurable solution

Enhanced reporting capabilities

Increasing the number of candidates and the quality of their experience

Promoting the use of the Welsh language and using multiple job boards

Making all Rhondda Cynon Taf vacancies and communications available in both English and Welsh,

92% of applications are now received online
96% of candidates rate the application process as good to excellent.

Significant reductions in administration time and cost to recruit.


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