Helping Marks & Spencer Transform the Recruitment Experience.
Marks & Spencer recruitment needed an application system that could handle the high volumes of applications to roles across the UK to help it be able to offer exceptional customer service to the 33 million plus customers that come through its doors and over 6.1 million people that log-on to its website every single week. Typically customer assistant vacancies alone were creating between 35 and 40,000 vacancies per year largely during the seasonal peaks of Easter, summer and Christmas. In total, the store was receiving at least 200,000 applications for this single role across the UK.
M&S is one of the UK’s leading retailers, with 1,382 stores worldwide
M&S needed an application system that could handle the high volumes of applications to roles across the UK to help it be able to offer exceptional customer service to the 33 million plus customers that come through its doors and over 6.1 million people that log-on to its website every single week.
Marks & Spencer needed a brand new system that would…
Why Oleeo and what was the implementation like?
The Oleeo Intuitive Talent Acquisition Platform helps the M&S recruitment team and shared services team handle the hundreds of thousands of applications it receives across the whole organisation. The system, with technology from Oleeo partners integrated within it, affords the organisation more consistency in the recruitment process and better candidate selection in a simple two-step process that takes applicants all the way from application to on-boarding. The technology that Oleeo’s Intuitive Talent Acquisition Platform consists of allows M&S to manage the entire recruitment process and significantly reduce the time to hire without jeopardising quality. It allows an organisation to post one vacancy instead of 50 for a single post using bulk processing.
The scoring system offers us responds to thousands of data points in our application processes to identify the strongest predictors of success. It means that we are able to improve the quality of candidates going through to assessment centres by between 5 and 16%.
Recruitment time savings
Improvement in candidate quality
This is just the start for us. We will continue to evolve Oleeo’s algorithms to make them more robust. We are now beginning to add post-hire performance data into the system. This will help us to ensure continuous improvement in data-driven recruitment selection and also employee retention.
Powerful data driven recruitment
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