How Marks & Spencer use Intelligent Selection

Helping transform Marks & Spencer recruitment with AI.

Marks & Spencer recruitment are currently using Oleeo’s algorithms alongside their assessment centres to make informed selection decisions in a fraction of the time – almost 40% less time than before! This helps strengthen the conversion rates of interviews to hires.

AI is complementing an application system that could handle the high volumes of applications to roles across the UK to help it be able to offer exceptional customer service to the 33 million plus customers that come through its doors and over 6.1 million people that log-on to its website every single week. Typically customer assistant vacancies alone were creating between 35 and 40,000 vacancies per year largely during the seasonal peaks of Easter, summer and Christmas. In total, the store was receiving at least 200,000 applications for this single role across the UK.